Skyline Sign & Wrap
skylinesw.com
Effective Date: February 17, 2025
Last Updated: February 17, 2025
1. Acceptance of Terms
By accessing our website at skylinesw.com, requesting a quote, placing an order, or using any services provided by Skyline Sign & Wrap ("Company," "we," "us," or "our"), you ("Client" or "Customer") agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services. These Terms, together with any signed quotes, work orders, or project agreements, constitute the entire agreement between you and Skyline Sign & Wrap.
2. Our Services
Skyline Sign & Wrap provides custom signage fabrication and installation, vehicle wraps and graphics, partial and full vehicle wraps, fleet graphics, banner and display printing, and related design and consulting services. All products and services are custom-made to your specifications and are subject to these Terms and Conditions.
3. Quotes, Estimates, and Pricing
All quotes and estimates provided by Skyline Sign & Wrap are good faith estimates based on the project specifications provided at the time of the quote. Quotes are valid for 10 days from the date of issuance and are subject to change if project specifications change or if material costs fluctuate. Final pricing is confirmed upon receipt and review of all artwork and project details.
Pricing does not include applicable Washington State sales tax, permit fees, or shipping charges unless explicitly stated in writing. All applicable taxes will be added to your invoice.
4. Orders, Deposits, and Payment
a. Order Confirmation
An order is not confirmed until a written work order or project agreement is signed (or approved via email) by the Client and a deposit is received by Skyline Sign & Wrap.
b. Deposit Requirement
A non-refundable deposit of 50% of the total project cost is required to begin production on any order. The remaining balance is due upon completion and prior to delivery or pickup of the finished product.
c. Payment Terms
Payment is accepted via cash, check, or approved payment card. Invoices not paid within 30 days of the due date are subject to a 1.5% monthly finance charge. Until full payment is received, all signage and finished products remain the property of Skyline Sign & Wrap.
d. Returned Checks
Returned checks are subject to a $35.00 returned check fee, in addition to any bank charges incurred by Skyline Sign & Wrap.
5. Artwork, Design, and Proofs
a. Client-Supplied Artwork
Clients are responsible for providing high-resolution, print-ready artwork files. Skyline Sign & Wrap is not responsible for poor print quality resulting from low-resolution or improperly formatted files supplied by the Client. Artwork must be submitted in approved formats (PDF, AI, EPS, or high-resolution TIFF/PNG). If submitted artwork requires significant corrections, additional design fees may apply.
b. Design Services
Design services are billed at our current hourly rate, which will be communicated to the Client prior to any design work commencing. All design work created by Skyline Sign & Wrap remains the intellectual property of Skyline Sign & Wrap until full payment is received. Upon receipt of full payment, the final approved design is the property of the Client. Preliminary and unused design concepts remain the property of Skyline Sign & Wrap.
c. Proof Approval
All orders require Client approval of a digital or printed proof before production begins. Proof approval may be provided in person, by email, or via signed document. By approving a proof, the Client accepts full responsibility for any errors in spelling, layout, color, content, or design. Skyline Sign & Wrap is not responsible for errors discovered after proof approval. Any changes requested after proof approval may result in additional charges and production delays.
d. Color Accuracy
Due to the nature of digital displays and printing processes, colors shown on screen or in printed proofs may differ slightly from the final printed product. Skyline Sign & Wrap cannot guarantee exact PMS or Pantone color matches unless a press-match proof on the specific substrate has been agreed upon in writing. A 10% color variance is considered acceptable in large-format printing.
e. Copyright and Intellectual Property
The Client warrants that all artwork, logos, images, and content provided to Skyline Sign & Wrap are owned by or licensed to the Client, and that their use does not infringe on any third-party intellectual property rights. The Client assumes full legal responsibility for any claims arising from the use of content provided to Skyline Sign & Wrap.
6. Vehicle Wrap — Additional Terms and Conditions
a. Vehicle Condition and Preparation
All vehicles must be delivered to Skyline Sign & Wrap clean, dry, and free of wax, grease, and surface contaminants. Vehicles that arrive dirty are subject to an additional cleaning fee. Our installation process includes a chemical surface preparation, but does not include repair of dents, scratches, rust, or other body damage.
The Client must disclose any prior paintwork, re-sprays, accident repairs, or non-OEM paint prior to scheduling the wrap installation. Skyline Sign & Wrap strongly advises against wrapping vehicles with re-sprayed surfaces, poor-quality paintwork, or rust, as the vinyl adhesive may not bond properly, and Skyline Sign & Wrap will not be responsible for adhesion failure on such surfaces.
b. Wrap is Not Paint
A vehicle wrap is a pressure-sensitive vinyl film, not paint. The Client understands and acknowledges the following inherent characteristics of vehicle wraps:
- Vinyl panels are applied in sections and seams will be present where panels meet, typically within a 1-inch margin, which is standard for the industry.
- Extreme curves, deep channels, door handles, moldings, and body contours may limit full vinyl coverage. In some areas, small portions of the original vehicle color may remain visible.
- 2D graphic proofs cannot perfectly predict how graphics will appear on a 3D vehicle surface. Slight differences in alignment, up to several inches, are considered normal and acceptable.
- Complex designs with many matching points cannot be guaranteed to align with 100% precision across curved vehicle surfaces.
- Wrapping over existing vinyl stripes or decals will result in visible evidence of the underlying vinyl and may affect adhesion. Skyline Sign & Wrap is not liable for damage to pre-existing vinyl during such installations.
c. Vehicle Paintwork and Warranty
Skyline Sign & Wrap will not be held responsible for damage to vehicle paintwork during wrap installation or removal, including peeling clear coat, when such damage results from pre-existing conditions, prior repairs, repainted surfaces, or aging paint beyond manufacturer warranty. Vehicle wrap removal from quality original OEM factory paintwork in good condition will not typically damage the paint. The owner is responsible for ensuring the suitability of the vehicle's existing surface before a wrap is applied.
If the vehicle requires body shop work prior to installation, Skyline Sign & Wrap will advise the Client accordingly. All body shop costs are the sole responsibility of the Client.
d. Warranty — Vehicle Wraps
Skyline Sign & Wrap provides a limited warranty on vehicle wrap installations on original OEM factory paintwork that is in good condition, as follows:
- Full vehicle wraps: 1-year workmanship warranty from the date of installation.
- Partial wraps and graphics: 1-year workmanship warranty from the date of installation.
This warranty does not apply to vehicles with re-sprayed surfaces, non-OEM paint, primer, bare plastic panels, damaged or aging clear coats, or vehicles with pre-existing body damage. The warranty does not cover wrap damage caused by accidents, vandalism, improper care, automatic car washes with brushes, chemical exposure, or extreme environmental conditions.
e. Vehicle Risk and Liability
The Client assumes all risk of loss or damage to the vehicle prior to drop-off and after pickup. Skyline Sign & Wrap will document any pre-existing damage to the vehicle at the time of drop-off. Skyline Sign & Wrap carries liability coverage for vehicles in its care during the installation process; however, this does not extend to pre-existing damage or damage caused by the Client's failure to disclose relevant vehicle condition issues.
f. Installation Timing
Full vehicle wrap installations typically require 3 to 5 business days. Partial wraps and graphics typically require 1 to 3 business days. Timelines may vary depending on design complexity, vehicle type, and shop workload. Skyline Sign & Wrap is not responsible for delays caused by factors beyond its control.
7. Signage — Additional Terms and Conditions
a. Permits and Approvals
The Client is solely responsible for obtaining all necessary permits, landlord approvals, HOA approvals, and any other governmental or third-party authorizations required for sign installation. Skyline Sign & Wrap may assist in identifying permit requirements but is not responsible for permit applications or approvals. The Client agrees to indemnify and hold harmless Skyline Sign & Wrap from any claims, fines, or costs arising from improper permitting or unauthorized sign installation.
b. Site Access and Installation
The Client must provide safe, unobstructed access for installation crews on the scheduled installation date. The Client is responsible for ensuring that adequate power, equipment clearance, and any required site permissions are available. If installation is delayed or rescheduled due to the Client's failure to provide proper access, additional fees may apply.
c. Risk of Loss
Title and risk of loss transfer to the Client upon completion of installation or upon the Client's pickup of the finished product, whichever occurs first.
d. Warranty — Signage
Skyline Sign & Wrap warrants that signage products will be free from defects in materials and workmanship for 12 months from the date of installation or pickup. This warranty does not cover damage resulting from vandalism, accidents, improper installation by a third party, Acts of God, or exposure to conditions for which the sign was not designed.
8. Cancellations, Returns, and Refunds
All products and services provided by Skyline Sign & Wrap are custom-made and are non-refundable once production has begun. The following policies apply:
- Cancellations made before production begins may result in forfeiture of the deposit.
- Cancellations of scheduled installations within 5 business days are subject to a cancellation fee.
- If the Client has a concern with a completed job, the Client must contact Skyline Sign & Wrap in writing within 5 business days of receiving the product or service.
- Skyline Sign & Wrap will be given a reasonable opportunity to review and respond to the complaint, and must be given the opportunity to reprint, repair, or reinstall the work before any chargeback or legal action is initiated.
- In the event a Client initiates a credit card chargeback without first following this dispute process, Skyline Sign & Wrap reserves the right to pursue all available legal and collection remedies.
9. Limitation of Liability
To the fullest extent permitted by applicable law, Skyline Sign & Wrap's total liability to the Client for any claim arising out of or related to these Terms or the services provided shall not exceed the total amount paid by the Client for the specific project giving rise to the claim.
Skyline Sign & Wrap shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of business, or loss of goodwill, even if Skyline Sign & Wrap has been advised of the possibility of such damages.
10. Indemnification
The Client agrees to indemnify, defend, and hold harmless Skyline Sign & Wrap, its employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising out of or relating to: (a) the Client's violation of these Terms; (b) the Client's use of our products or services; (c) any intellectual property infringement related to content provided by the Client; or (d) the Client's failure to obtain required permits or authorizations.
11. Dispute Resolution
In the event of a dispute arising out of or related to these Terms or the services provided by Skyline Sign & Wrap, the parties agree to first attempt to resolve the dispute through good faith negotiation. If the dispute cannot be resolved informally, the parties agree to submit the matter to mediation before initiating any legal proceedings.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law provisions. Any legal proceedings shall be brought in the appropriate courts of Washington State.
12. Portfolio and Marketing Use
Skyline Sign & Wrap reserves the right to photograph completed work and to use those images in its portfolio, website, social media, and other marketing materials. If you prefer that your project not be used for marketing purposes, please notify us in writing before the project is completed.
13. Website Use
Use of our website at skylinesw.com is subject to these Terms and Conditions, as well as our Privacy Policy. You agree not to use the website for any unlawful purpose, to attempt to gain unauthorized access to our systems, or to transmit any harmful or disruptive content. We reserve the right to modify or discontinue website services at any time without notice.
14. Force Majeure
Skyline Sign & Wrap shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, labor disputes, material shortages, supply chain disruptions, government actions, pandemics, natural disasters, or other events outside our control. In such cases, Skyline Sign & Wrap will communicate the delay to the Client and work to resume performance as soon as reasonably practicable.
15. Modifications to These Terms
Skyline Sign & Wrap reserves the right to update or modify these Terms and Conditions at any time. The updated Terms will be posted on our website with a revised Effective Date. Your continued use of our website or services after any such changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically.
16. Contact Us
If you have questions about these Terms and Conditions, please contact us:
Skyline Sign & Wrap
Website: skylinesw.com
Email: sales@skylinesw.com